Pavillion88 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how pavillion88 collects, uses, stores, and protects the personal information of users on our platform. By using our services, you agree to the practices described in this document.
Information We Collect
Account & Identity Information
When you register with pavillion88, we collect the information you provide directly, including your full name, email address, phone number, date of birth, and identification details required for the identity verification process. This information is necessary to create and manage your account, and to ensure compliance with age and identity verification requirements.
Device & Browser Information
Our platform automatically logs technical information when you access pavillion88, including device type, smartphone model, operating system, browser version, IP address, and screen resolution. This data is used solely to optimise user experience and identify technical issues that require resolution.
Payment & Transaction Information
To process deposits and withdrawals in Ringgit Malaysia (RM / MYR), we collect the bank account details you register, including bank name, account number, and account holder name. Credit or debit card information, where applicable, is processed through an approved payment processor and is not stored directly in pavillion88's systems.
Every transaction — including deposits, withdrawals, bets, and winnings — is recorded in our system as part of your account history, accessible at any time.
Platform Usage Data
We also record your activity on the platform — including pages visited, bets placed, games played, session duration, and login frequency. This data is used to improve platform functionality, personalise the user experience, and detect suspicious activity.
How We Use Your Information
Pavillion88 uses the information collected for the following purposes:
Creating, verifying, and managing user accounts, including identity verification required prior to withdrawals.
Processing MYR deposits via FPX and DuitNow, as well as withdrawals to verified bank accounts.
Detecting fraud, unauthorised access, account misuse, and activities that violate the platform's Terms & Conditions.
Analysing usage patterns to improve platform design, mobile functionality, and the overall betting experience.
Pavillion88 will not use your personal information for third-party marketing purposes without your consent. You may withdraw consent from any marketing communications from us at any time through your account settings or by contacting customer support.
Cookies, Tracking & Data Storage
Cookie Usage
Pavillion88 uses cookies and similar tracking technologies to enhance platform functionality and user experience. The cookies we use fall into several categories:
- Essential Cookies: Required for core platform functions such as login sessions, security verification, and language preferences.
- Analytics Cookies: Helps us understand how users interact with the platform — including the most frequently visited pages, time spent, and points where users exit a session.
- Functional Cookies: Saving user preferences such as font size, display options, and personal settings to streamline your return visits to the platform.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the core functionality of the platform.
Data Storage & Retention
Your personal information is stored on SSL-encrypted servers for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. Financial transaction records are retained for the minimum period stipulated by local financial regulations.
Once your account is permanently closed and all obligations have been settled, personal data that is no longer required will be deleted or anonymised in accordance with established procedures, unless there is a legal requirement to retain it for a longer period.
Sharing Information with Third Parties
Payment Processors
To facilitate MYR financial transactions via FPX and DuitNow, pavillion88 shares the necessary transaction details with approved payment processors. These processors are bound by strict confidentiality agreements and are only permitted to use such data for transaction processing purposes.
Legal Requirements
Pavillion88 may share user information with the relevant authorities when required to do so by Malaysian law, court order, or valid legal process. This includes investigations related to fraud, money laundering, or other legal violations in connection with the use of the platform.
We do not sell, rent, or share users' personal information with any third party for marketing or commercial purposes without the user's explicit consent.
Your Rights as a User
Right to Access & Review
You have the right to request a copy of the personal information we hold on your account. Submit your request via our support email and it will be processed within a reasonable timeframe. The information provided will include account data, transaction records, and platform activity history associated with your identity.
Right to Rectification
If you believe the personal information we hold is inaccurate, outdated, or incomplete, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly in the account settings after logging in. For corrections to primary identity information, you will need to submit appropriate supporting documentation.
Right to Erasure
You may request the deletion of your account and personal data by contacting the pavillion88 support team. Requests will be processed once all pending transactions, account balances, and contractual obligations have been settled. Please note that certain records may need to be retained to meet legal or regulatory requirements even after account deletion.
Changes to This Privacy Policy
Pavillion88 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or new services offered. The latest version will always be available on this page. Continued use of the platform following any changes to this Policy constitutes your acceptance of the updated version.
For any enquiries regarding this Privacy Policy or to submit a request relating to your personal data, please contact us at: [email protected]